Call listening software

This decreases agent ramp time, meet quality standards to provide a consistent customer experience.

Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system , Talk offers call monitoring software, as well as flexible routing and IVR systems and powerful analytics, all within a multichannel support context.


The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.

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Home Talk Features Call Monitoring. Improve customer experience with call monitoring What is call monitoring?

Support your team Quality over quantity Feedback from the source Get Started. Call center monitoring software is essential in supporting new agents on the phone.

Call Monitoring Software | Zendesk

Agents can learn best practices by monitoring support phone calls by seasoned agents. And managers can listen to ongoing calls and give real-time coaching tips. With the call listening feature in Talk, managers and agents can listen to calls wherever they are. Feedback from the source Call monitoring systems help managers hear first hand what frustrates and delights their customers. Oftentimes, managers may spend most of their time supervising a team, with limited customer interaction.

How to Listen anyone phone Calls (100%working)

Voice conversations enable managers to hear exactly what transpired during calls and then annotate recordings with actionable feedback. RingDNA also helps reps disable call recordings in certain states and countries automatically, helping to ensure call compliance.

Call monitoring

For Outbound Sales More dials, more conversations, more revenue. For Inbound Sales Convert more callers into customers.

Quality over quantity

For Sales Managers Data-driven coaching for global sales teams. For Marketing Managers Discover which marketing efforts drive the most valuable calls. Sales Strategy.